Terms of Services
Effective Date: July 2026
Welcome to Nordic Solutions. These Terms of Service govern your access to and use of our website, online store, products and related services.
By accessing our website, placing an order, requesting a quotation or using any of our services, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy and Returns & Refund Policy.
If you do not agree with these terms, you should not use our website or place an order through our online store.
Nothing in these Terms of Service is intended to exclude or limit any mandatory rights available to consumers under applicable law.
1. About Nordic Solutions
Nordic Solutions supplies premium beverage equipment, coffee products, accessories, consumables, spare parts and related services to individual consumers and business customers.
Our product portfolio may include TopBrewer®, TopWater®, TopHealth®, TopJuicer®, Amokka® Nordic Roasters products and other approved equipment, accessories and consumables.
Nordic Solutions operates as the Exclusive Authorized Distributor of Scanomat Products in the GCC Region, subject to the applicable territorial arrangements and manufacturer authorizations.
2. Eligibility to Use the Website
By using this website or placing an order, you confirm that:
- You are legally capable of entering into a binding agreement.
- You are at least the age of legal majority in your country of residence.
- The information you provide is complete, accurate and current.
- You will use the website and products only for lawful purposes.
Where you place an order on behalf of a company or other organization, you confirm that you are authorized to bind that organization to these terms.
3. Consumer and Business Customers
Nordic Solutions serves both individual consumers and commercial or professional customers.
Consumer purchases made through our online store are subject to these Terms of Service and any mandatory consumer-protection rights provided by applicable law.
Business purchases may also be subject to quotations, proposals, purchase orders, credit terms, supply agreements, maintenance agreements or other separately agreed commercial terms.
Where separate written terms have been agreed for a commercial transaction, those terms will apply together with these Terms of Service. In the event of a conflict, the separately agreed written terms will take precedence for that transaction.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions and other information displayed on our website are accurate.
However:
- Product colors and appearance may vary depending on screen settings, lighting and manufacturing variations.
- Images may be illustrative and may show optional accessories or configurations not included in the listed price.
- Product specifications may be updated by the manufacturer without prior notice.
- Packaging and labeling may vary from the images shown on the website.
Customers purchasing commercial equipment should review the applicable quotation, technical specification or product documentation before confirming an order.
5. Product Availability
All products and services are subject to availability.
The inclusion of a product on our website does not guarantee that it is currently in stock or available for immediate delivery.
We reserve the right to:
- Limit the quantities available for purchase.
- Discontinue or replace products.
- Restrict sales to certain locations or customers.
- Reject orders that cannot reasonably be fulfilled.
If a product becomes unavailable after an order has been placed, we may contact the customer to offer an alternative product, revised delivery date or refund.
6. Prices
Prices displayed on our website are shown in the currency stated at the time of purchase.
Unless expressly stated otherwise, product prices may not include:
- Delivery or freight charges.
- Installation or commissioning fees.
- Customs duties or import charges.
- Taxes imposed by the destination country.
- Special handling, lifting or site-access charges.
Any applicable online delivery charges will normally be displayed during checkout before payment is completed.
For commercial equipment, project orders or special logistics arrangements, the applicable price and charges may be stated in a separate quotation.
7. Pricing Errors
We make reasonable efforts to ensure that prices are displayed accurately. However, errors may occasionally occur.
If an obvious pricing or product-description error is identified before an order is accepted or dispatched, Nordic Solutions may:
- Contact the customer to confirm the correct price or information.
- Allow the customer to proceed with the corrected order.
- Cancel the affected order and issue any applicable refund.
We will not knowingly take advantage of an obvious pricing error.
8. Placing an Order
Products placed in the shopping cart are not reserved until checkout has been completed and the order has been accepted.
By submitting an order, the customer makes an offer to purchase the selected products subject to these Terms of Service.
Receipt of an automated order acknowledgement does not necessarily mean that the order has been finally accepted.
An order is generally accepted when:
- Payment has been successfully authorized or received.
- The product and delivery details have been verified.
- The order has been confirmed for processing or dispatch.
9. Right to Refuse or Cancel an Order
Nordic Solutions may refuse, suspend or cancel an order where reasonably necessary, including where:
- The product is unavailable.
- The payment cannot be authorized or verified.
- The customer information appears incorrect or incomplete.
- Fraudulent or unauthorized activity is suspected.
- The order appears to be placed for unlawful resale or misuse.
- There is an obvious pricing or system error.
- Delivery to the requested destination is unavailable.
- Legal, regulatory or manufacturer restrictions apply.
Where an order is cancelled after payment has been collected, any amount properly due for refund will be returned in accordance with the applicable payment and refund procedures.
10. Payment
Payment must be made using one of the payment methods offered during checkout or otherwise approved by Nordic Solutions.
Customers confirm that they are authorized to use the selected payment method.
Payment processing may be handled by third-party payment providers. Nordic Solutions does not necessarily receive or store complete payment-card details.
Additional verification may be requested where reasonably necessary to protect customers and Nordic Solutions against fraud or unauthorized transactions.
11. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms of Service.
Delivery within Kuwait may be free for eligible orders or locations. Applicable charges may apply depending on the delivery area, product type, order size or delivery requirements and will normally be calculated during checkout.
Shipping charges for eligible GCC destinations will normally be calculated during checkout.
Customers requiring direct shipping quotations, alternative freight options or special delivery arrangements may contact:
Delivery dates are estimates unless expressly confirmed as guaranteed in writing.
12. Customs, Duties and Import Requirements
Orders delivered outside Kuwait may be subject to customs clearance, import duties, taxes, documentation requirements or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout or in a written quotation, such charges are the responsibility of the customer.
Customers are responsible for confirming that the products may be lawfully imported, possessed and used in the destination country.
13. Returns, Refunds and Exchanges
Returns, refunds, exchanges and order cancellations are governed by our Returns & Refund Policy, which forms part of these Terms of Service.
Eligibility may depend on whether the customer is a consumer or business, the product category, the condition of the product and whether it has been opened, used, customized, installed or commissioned.
Nothing in these terms limits any mandatory consumer rights under applicable law.
14. Food Products and Consumables
Coffee beans, food products, cleaning products, filters and other consumables must be stored, handled and used in accordance with their packaging, expiry dates and applicable instructions.
Customers should not use any product where:
- The packaging or seal appears damaged or tampered with.
- The expiry or best-before date has passed.
- The product appears contaminated or unsuitable for use.
- Storage instructions have not been followed.
Opened food products and hygiene-sensitive consumables may not be eligible for change-of-mind returns, subject to applicable law.
15. Commercial Equipment
Commercial beverage systems may require professional site assessment, delivery, installation, commissioning, utility connections, training and ongoing maintenance.
The customer is responsible for ensuring that the installation site is suitable and ready, including the availability of any required:
- Electrical connections.
- Water supply and drainage.
- Ventilation.
- Internet or network connectivity.
- Countertop, cabinet or structural preparation.
- Safe access for delivery and installation personnel.
Additional charges may apply where the site is not ready, access is restricted or further work is required outside the agreed scope.
16. Installation and Commissioning
Installation and commissioning services will be performed according to the agreed scope, applicable manufacturer requirements and reasonable site conditions.
Customers must not install, alter, relocate or repair commercial equipment unless authorized and suitably qualified to do so.
Unauthorized work may affect product safety, performance and warranty coverage.
17. Product Use and Customer Responsibilities
Customers are responsible for:
- Reading and following all operating instructions.
- Using products only for their intended purpose.
- Following cleaning and maintenance requirements.
- Using suitable and approved consumables where required.
- Keeping equipment in a safe and appropriate environment.
- Preventing unauthorized or unsafe use.
Nordic Solutions is not responsible for loss or damage caused by misuse, neglect, unauthorized modification, improper installation or failure to follow operating instructions.
18. Warranties
Products may be covered by a manufacturer’s warranty, Nordic Solutions warranty or separately agreed service terms.
Warranty coverage may vary depending on the product, customer type, location, installation method and applicable contractual terms.
Warranty coverage may not apply to:
- Normal wear and tear.
- Consumable items.
- Accidental damage.
- Improper cleaning or maintenance.
- Misuse or neglect.
- Unauthorized installation, alteration or repair.
- Use of incompatible or non-approved components or consumables.
- Damage caused by unsuitable utilities or site conditions.
Warranty conditions do not exclude any mandatory legal rights that cannot lawfully be excluded.
19. Maintenance and Support Services
Maintenance, technical support and preventive-service plans may be subject to separate agreements, service scopes and charges.
Unless expressly included in the product price or quotation, ongoing maintenance, replacement parts, consumables and site visits are not automatically included with the purchase.
Response times and service availability may vary depending on the location, service plan, parts availability and nature of the issue.
20. Promotions, Discount Codes and Offers
Promotional offers and discount codes may be subject to additional conditions, validity periods, product exclusions and usage limits.
Unless otherwise stated:
- Discount codes cannot be exchanged for cash.
- Only one discount code may be used per order.
- Offers cannot be applied retrospectively.
- Promotions are subject to availability.
- Commercial quotations may be excluded from online promotions.
Nordic Solutions may withdraw or amend a promotion where reasonably necessary, subject to applicable law and any obligations relating to already confirmed orders.
21. User Accounts
Customers may be permitted to create an account through the website.
Account holders are responsible for maintaining the confidentiality of their login details and for activities carried out through their account.
You must notify Nordic Solutions promptly if you believe that your account has been accessed without authorization.
We may suspend or close an account where fraudulent, abusive or unlawful activity is reasonably suspected.
22. Acceptable Use of the Website
You must not:
- Use the website for unlawful or fraudulent purposes.
- Attempt to gain unauthorized access to the website or its systems.
- Introduce viruses, malicious code or harmful technology.
- Interfere with the operation, security or availability of the website.
- Copy or scrape website content through automated means without permission.
- Misrepresent your identity or authority.
- Use the website to infringe the rights of Nordic Solutions or others.
23. Intellectual Property
The website and its content, including text, graphics, photographs, videos, designs, logos, product names and software, are owned by or licensed to Nordic Solutions and are protected by applicable intellectual-property laws.
You may access and use the website for personal or legitimate business purchasing purposes only.
You may not reproduce, distribute, modify, publish, sell or commercially use website content without prior written permission from the relevant rights holder.
Scanomat®, TopBrewer®, TopWater®, TopHealth®, TopJuicer®, Amokka® and associated names and logos are trademarks or intellectual property of their respective owners.
24. Customer Reviews and Submitted Content
Where customers submit reviews, photographs, feedback or other content, they confirm that:
- The content is accurate and based on their genuine experience.
- The content does not infringe third-party rights.
- The content is not unlawful, abusive, misleading or defamatory.
- They have permission to share any included photographs or information.
Nordic Solutions may moderate or remove submitted content where reasonably necessary.
25. Third-Party Services and Links
Our website may use or link to third-party services, including Shopify, payment providers, delivery companies, analytics providers and external websites.
Third-party services may be governed by their own terms and privacy policies.
Nordic Solutions is not responsible for third-party websites or services that are outside our reasonable control.
26. Website Availability
We aim to keep the website available and operating correctly. However, we do not guarantee uninterrupted or error-free access.
Access may be temporarily unavailable because of maintenance, updates, technical faults, cybersecurity measures or circumstances outside our reasonable control.
27. Limitation of Liability
To the maximum extent permitted by applicable law, Nordic Solutions will not be liable for indirect, incidental or consequential losses arising from the use of the website, products or services.
This may include loss of profit, revenue, data, business opportunity or anticipated savings.
For business customers, and unless otherwise agreed in writing, Nordic Solutions’ total liability relating to a specific order will not exceed the amount paid for the product or service giving rise to the claim.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud, wilful misconduct or any mandatory consumer right.
28. Indemnity for Unlawful Use
To the extent permitted by law, you agree to be responsible for losses, claims or costs arising from your unlawful use of the website, violation of these terms or infringement of another party’s rights.
This section does not apply where prohibited by mandatory consumer law.
29. Events Beyond Our Reasonable Control
Nordic Solutions will not be responsible for delay or failure caused by circumstances beyond our reasonable control, including:
- Natural disasters or severe weather.
- War, civil disturbance or government action.
- Port, airport, border or transportation disruption.
- Customs delays or import restrictions.
- Strikes or labour disputes.
- Power, internet or telecommunications failures.
- Supplier or manufacturer disruption.
- Public-health emergencies.
Where reasonably possible, we will communicate significant delays and work with affected customers to identify an appropriate solution.
30. Privacy and Personal Information
Personal information is collected, used and protected in accordance with our Privacy Policy.
By using the website or placing an order, you acknowledge that certain information may be processed by Shopify, payment providers, delivery providers and other service providers necessary to complete the transaction.
31. Electronic Communications
By placing an order or contacting Nordic Solutions electronically, you agree that order confirmations, invoices, notices and other transaction-related communications may be sent electronically.
Marketing communications will be sent only where permitted and may be unsubscribed from using the available unsubscribe option.
32. Changes to These Terms
Nordic Solutions may update these Terms of Service from time to time to reflect changes in our products, services, website operations or legal requirements.
Updated terms will be published on this page with a revised effective date.
Changes will not normally affect orders already accepted unless required by law or agreed with the customer.
33. Severability
If any provision of these Terms of Service is found to be invalid, unenforceable or unlawful, the remaining provisions will continue to apply to the fullest extent permitted by law.
34. No Waiver
A failure or delay by Nordic Solutions in enforcing any right under these terms does not constitute a waiver of that right.
35. Governing Law and Disputes
These Terms of Service and transactions made through our Kuwait online store are governed by the applicable laws of the State of Kuwait, without affecting any mandatory rights that may apply to customers in another jurisdiction.
Customers are encouraged to contact Nordic Solutions first so that we can attempt to resolve any concern directly.
Where a dispute cannot be resolved amicably, it will be subject to the jurisdiction of the competent courts of the State of Kuwait, except where mandatory consumer law requires otherwise.
36. Contact Us
For questions regarding these Terms of Service, orders or our products and services, please contact:
Nordic Solutions
Exclusive Authorized Distributor of Scanomat Products in the GCC Region
General Enquiries: info@nordic-solutions.co
Sales and Shipping Quotations: sales@nordic-solutions.co
Website: www.nordic-solutions.co