Privacy Policy

Effective Date: July 2026

At Nordic Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our website, submit an enquiry, purchase our products or interact with our services.

1. Information We Collect

We may collect the following types of information:

  • Your name and contact details.
  • Company name and business information.
  • Email address and telephone number.
  • Billing, delivery and business location details.
  • Information submitted through enquiry or contact forms.
  • Order, payment and transaction information.
  • Technical information such as your IP address, browser type, device information and website usage data.

2. How We Use Your Information

We may use your information to:

  • Respond to enquiries and customer-support requests.
  • Provide quotations, proposals and product information.
  • Process orders, payments and deliveries.
  • Provide installation, maintenance and technical-support services.
  • Manage warranties, service agreements and customer accounts.
  • Improve our website, products and customer experience.
  • Send service notices and relevant business communications.
  • Comply with applicable legal and regulatory requirements.

3. Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the browsing experience. Some cookies may also be used by Shopify and other service providers that support the operation of our online store.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

4. How We Share Information

Nordic Solutions does not sell or rent your personal information. We may share information only where necessary with trusted parties involved in operating our business or delivering our products and services, including:

  • Payment processors and financial institutions.
  • Shipping, logistics and delivery providers.
  • Website hosting, ecommerce and technology service providers.
  • Manufacturers and authorized business partners.
  • Installation, maintenance and technical-support providers.
  • Professional advisers, regulators or public authorities where required.

Such parties are expected to handle personal information appropriately and only for the purposes for which it was provided.

5. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

6. International Data Transfers

Nordic Solutions operates within the GCC region and works with international manufacturers and service providers. Where necessary, personal information may be processed or transferred outside the country in which it was collected. We take reasonable measures to ensure that such information remains appropriately protected.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our products and services, maintain business and warranty records, resolve disputes and comply with legal or regulatory obligations.

8. Your Rights

Subject to applicable laws, you may have the right to:

  • Request access to personal information held about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your information where legally permitted.
  • Object to or request restrictions on certain processing activities.
  • Withdraw consent for optional marketing communications.
  • Request information about how your personal data is processed.

To exercise any applicable rights, please contact us using the details below.

9. Marketing Communications

Where permitted, we may send information about our products, services, promotions or company updates. You may unsubscribe from optional marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

10. Third-Party Websites

Our website may include links to websites operated by third parties. Nordic Solutions is not responsible for the privacy practices, security or content of those external websites. We encourage you to review their privacy policies before submitting personal information.

11. Children's Privacy

Our website and services are intended for businesses and adult customers. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services or legal obligations. Any revised version will be published on this page with an updated effective date.

13. Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact:

Nordic Solutions
Exclusive Authorized Distributor of Scanomat Products in the GCC Region

Email: info@nordic-solutions.co
Website: www.nordic-solutions.co