Shipping Policy
Effective Date: July 2026
This Shipping Policy explains the delivery options, shipping charges and general order-processing arrangements for purchases made through the Nordic Solutions online store.
Shipping availability, delivery charges and estimated delivery times may vary depending on the destination, product type, order size and selected delivery method.
1. Order Processing
Orders are generally processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume and whether the order includes special-order, customized or commercial equipment.
Customers will be contacted if additional information is required before an order can be processed or dispatched.
2. Shipping Within Kuwait
Delivery within Kuwait may be offered free of charge for eligible orders or locations. Delivery charges may apply depending on the delivery area, order size, product type or applicable delivery conditions.
Any applicable shipping charge will be calculated and displayed during the checkout process before payment is completed.
Certain remote areas, restricted-access locations or deliveries requiring special handling may be subject to additional charges or delivery arrangements.
3. Shipping to GCC Countries
Shipping to eligible destinations within the Gulf Cooperation Council region may be available through our online store.
GCC shipping charges will be calculated during the checkout process based on the destination, selected shipping method, parcel weight, dimensions and other applicable delivery requirements.
Available shipping options and the applicable charges will be displayed before the customer completes payment.
4. Direct Shipping Quotations
Customers requiring a direct shipping quotation, alternative delivery arrangement, consolidated shipment, freight option or special logistics support may contact our sales team at:
When requesting a quotation, please provide the delivery destination, required products, quantities and any special delivery instructions so that we can assess the available options.
5. Delivery Times
Estimated delivery times may be shown during checkout or communicated after the order has been confirmed. Delivery estimates are provided for guidance and may vary depending on:
- Product availability.
- The delivery destination.
- The selected shipping method.
- Courier or freight-provider schedules.
- Customs clearance requirements.
- Public holidays or seasonal demand.
- Weather, transportation or other circumstances outside our control.
Delivery estimates do not constitute a guaranteed delivery date unless expressly confirmed by Nordic Solutions in writing.
6. Commercial Equipment and Large Orders
Large orders, commercial beverage systems, palletized goods and products requiring installation or commissioning may not be suitable for standard parcel delivery.
For such orders, Nordic Solutions may contact the customer to arrange specialized transportation, site delivery, installation scheduling or another suitable logistics solution.
Additional transportation, lifting, access, installation or commissioning charges may apply and will be communicated before the relevant services are performed.
7. Delivery Address and Contact Information
Customers are responsible for providing a complete and accurate delivery address, telephone number and any relevant access instructions during checkout.
Nordic Solutions is not responsible for delays, failed delivery attempts or additional charges resulting from incorrect or incomplete information provided by the customer.
Customers should contact us promptly if they identify an error in their delivery information. Address changes may not be possible after an order has been dispatched.
8. Delivery Attempts
The delivery provider may contact the customer to arrange or complete delivery. Customers are responsible for ensuring that an authorized person is available to receive the order where required.
Additional delivery charges may apply where delivery cannot be completed because no recipient is available, access is restricted or the delivery information is incorrect.
9. Order Tracking
Where tracking is available, tracking details may be provided by email, text message or through the relevant courier or delivery provider.
Tracking availability may vary depending on the destination, product type and selected delivery service.
10. Customs, Duties and Taxes
International and GCC shipments may be subject to customs clearance, import duties, taxes, handling fees or other charges imposed by the destination country or relevant authorities.
Unless expressly stated otherwise during checkout or in a written quotation, such charges are not included in the product price or shipping charge and may be payable by the customer.
Customers are responsible for ensuring that the products ordered may be lawfully imported into the destination country and for providing any information or documentation required for customs clearance.
11. Delays and Circumstances Beyond Our Control
Nordic Solutions will make reasonable efforts to deliver orders within the estimated timeframe. However, we are not responsible for delays caused by circumstances outside our reasonable control, including:
- Courier or freight-provider disruptions.
- Customs inspections or clearance delays.
- Port, airport or border disruptions.
- Severe weather or natural events.
- Government restrictions or regulatory requirements.
- Public holidays, strikes or transportation interruptions.
- Incorrect delivery details provided by the customer.
Where a significant delay occurs, we will provide available updates and assist the customer in coordinating with the relevant delivery provider where appropriate.
12. Damaged Deliveries
Customers should inspect the order and outer packaging upon delivery. Visible damage should be noted with the delivery representative wherever possible.
Any damaged, missing or incorrect items should be reported to Nordic Solutions promptly, together with the order number and supporting photographs where applicable.
Customers should retain the original packaging, product and accessories until the matter has been reviewed.
13. Risk and Receipt of Delivery
An order will generally be considered delivered when it has been received at the delivery address provided by the customer and acknowledged by the recipient, delivery record or carrier confirmation.
Where the customer authorizes delivery to be left in a designated location, with a building representative or with another person, the order may be treated as delivered once left in accordance with those instructions.
14. Undeliverable or Returned Orders
If an order is returned to Nordic Solutions because of an incorrect address, failed delivery attempts, refusal of delivery or failure to complete customs clearance, the customer may be responsible for any additional shipping, return, storage, customs or re-delivery charges.
Any refund for an undeliverable order will be handled in accordance with our Returns & Refund Policy and may be subject to deductions for reasonable costs incurred, where permitted by applicable law.
15. Separate Shipments
Orders containing multiple products may be delivered in separate shipments depending on stock availability, product location, size or delivery method.
Where an order is divided into multiple shipments, the customer may receive separate delivery notifications or tracking information.
16. Contact Us
For shipping enquiries, direct quotations or alternative delivery arrangements, please contact:
Nordic Solutions
Exclusive Authorized Distributor of Scanomat Products in the GCC Region
Sales: sales@nordic-solutions.co
General Enquiries: info@nordic-solutions.co
Website: www.nordic-solutions.co